Remote job
Field Service Engineer II
Job details
About this role
Role overview
A field service engineer installs, qualifies, maintains, and repairs bioprocessing equipment and related analytical instruments. This customer-facing role combines remote troubleshooting with frequent regional travel, end-user training, service documentation, and collaboration with internal technical and commercial teams.
Responsibilities
- Install, qualify, maintain, and repair supported systems at customer locations and company facilities. - Diagnose mechanical, software, and hardware problems remotely and on site; configure or reinstall components as needed. - Train users in system operation and maintenance, and document service work and post-visit findings. - Coordinate with sales, applications, product, and service colleagues; escalate complex issues and route customer feedback. - Keep equipment, contact, and service records accurate, and share field insights that improve procedures and future products. - Help identify customer needs for upgrades, parts, service agreements, or additional support.
Requirements
- Bachelor’s degree in engineering, life sciences, or a related field, or equivalent work experience or training. - 2–5 years in scientific or field service work; alternatively, a master’s degree with 1–2 years of relevant field service experience. - Qualification to support 2–5 product lines. - Strong technical aptitude, communication, planning, documentation, and customer relationship skills. - Ability to travel at least 50% of the time, sometimes on short notice, and lift up to 50 pounds.
Nice to have
- Basic familiarity with GLP and Windows environments. - Experience mentoring colleagues or contributing to technical procedures and service documentation.
Benefits and work setup
The role includes frequent travel across an assigned territory. The posting describes health, dental, and vision coverage, retirement benefits, paid time off, and flexible spending accounts. Eligible employees may participate in variable cash compensation, and some roles may include equity.