Support Full-time Permanent Canada or USA
Job details
Not specified Salary
Canada or USA Eligibility
Senior Experience
Full-time Employment
About this role
Senior manager of customer support role leading a regional team of up to 15 support engineers for a global cloud application platform, driving AI-augmented support operations. Responsibilities include coaching and performance management, operational oversight, escalation handling, AI/automation integration, cross-functional partnership with Customer Success, Product, and Engineering, and hiring and talent development.
Skills detected in the listing
Stakeholder Management