IT / OT Infrastructure Manager

Role overview

Lead infrastructure operations and the team responsible for delivering reliable technology services across a complex enterprise. You’ll combine people leadership with hands-on architectural oversight, keeping systems secure, available, scalable, and responsive to business needs while improving how infrastructure services are delivered.

Responsibilities

- Lead, coach, and develop the infrastructure team; manage staffing, priorities, schedules, performance, and professional development. - Oversee infrastructure operations and service delivery, including escalations, service-level performance, and critical incident response. - Guide incident resolution and follow-up improvements, and support service requests and projects when needed. - Review and approve infrastructure designs; direct the design, build, testing, and support of enterprise solutions. - Maintain effective standards, architecture records, procedures, and knowledge-base content. - Track infrastructure and service metrics, drive data-informed improvements, and contribute to budgets, forecasts, vendor management, and compliance.

Requirements

- Bachelor’s degree in IT or a related field, or equivalent practical experience. - At least 7 years designing, building, supporting, and troubleshooting enterprise infrastructure, including at least 5 years leading infrastructure teams. - Broad experience with server platforms and virtualization, cloud services, identity and core network services, storage and recovery, and multi-cloud or multi-domain environments. - Knowledge of endpoint management, collaboration and productivity systems, networking, monitoring, patching, asset lifecycles, and data center operations. - Familiarity with cybersecurity and compliance frameworks, IT service management, documentation, and applying AI tools to improve IT operations. - Strong team development, accountability, communication, and continuous-improvement skills; able to learn and apply new technologies.

Nice to have

Current IT certifications, familiarity with CAD systems, Lean Manufacturing principles, and experience in manufacturing or operational technology networking are advantageous.

Benefits and work setup

The role is described as remote with approximately 20% travel. The source also describes shared employee ownership and participation in the organization’s financial success.