Remote job
Software Automation & Platform Engineer — Federal Health IT
Job details
About this role
Role overview
Build and improve software automation and platform capabilities that make complex health technology operations more reliable. The work spans service management workflows, enterprise integrations, and software delivery pipelines, with a focus on reducing manual effort while preserving service continuity and meeting security requirements.
Responsibilities
- Assess operational data and stakeholder needs to identify automation opportunities and prioritize a backlog of improvements. - Develop and maintain service management workflows, including request catalogs, role templates, and self-service forms. - Create REST API integrations that support dependable data exchange between service management tools and approved enterprise systems. - Build and improve CI/CD pipelines and infrastructure-as-code solutions, with automated tests, quality checks, and security practices. - Integrate approved AI assistant features with case creation and authorized knowledge resources. - Test changes, troubleshoot issues, and coordinate controlled releases or pilots; measure results and support rollback when needed.
Requirements
- At least four years of software or platform engineering experience. - Practical experience building automation with ServiceNow Flow Designer and Integration Hub. - Experience with GitLab CI/CD and infrastructure as code. - Experience developing or implementing REST API integrations. - Eligibility for a Tier 3 federal background investigation.
Nice to have
- ServiceNow Certified Application Developer certification. - Experience with Microsoft Power Platform. - Experience delivering AI-assisted workflows, including LLM or RAG capabilities, in security-controlled settings. - Experience with automation, platform engineering, or enterprise integrations in federal or similarly regulated environments.
Benefits and work setup
- Remote role within the United States. - Eligible employees may receive medical, dental, vision, life, and disability coverage; a 401(k) plan with employer matching; paid time off and holidays; professional development and certification support; home-office support; and wellness reimbursement. Benefits are subject to plan terms and eligibility.