Director, Client Success- Periop

Role overview Lead client success for a portfolio of healthcare customers using perioperative and patient care coordination software. The role combines team leadership, provider-side operational expertise, and strategic account management to help health systems achieve measurable improvements, realize solution value, and sustain strong partnerships. You’ll work across delivery, product, engineering, sales, and commercial teams.

Responsibilities - Manage, coach, and develop client success partners, setting expectations for proactive account leadership and professional growth. - Track portfolio and team outcomes such as client health, satisfaction, renewal, expansion, and customer references. - Own strategic account plans and help clients meet operational goals, contractual performance commitments, and platform benchmarks. - Step in on complex escalations, maintaining relationships with executive, clinical, and IT stakeholders while guiding issues to resolution. - Build adoption and renewal strategies, identify expansion opportunities, and communicate measurable value to stakeholders from end users through executives. - Bring client needs and delivery insights to product and engineering teams to improve solutions and deployment outcomes.

Requirements - Seven or more years in strategic account management, consulting, or client success at an enterprise healthcare technology or SaaS organization. - At least three years directly leading a client-facing or consulting team, with evidence of effective coaching and improved team performance. - Experience managing a substantial customer portfolio and delivering retention and expansion results. - Strong knowledge of healthcare operations, especially perioperative services such as OR scheduling and block management, and/or patient flow and care coordination. - Ability to navigate complex health system relationships and explain technical and operational value to senior audiences.

Nice to have - Experience in a high-pressure, fast-changing startup environment. - Strong commercial judgment and ability to spot delivery risks early.

Benefits and work setup The stated salary range is $150,000–$190,000 USD. The total rewards offering may include open paid time off, paid parental leave, professional development, wellness and technology stipends, referral bonuses, and stock options.