Technical Support Engineer

Role overview Own complex technical support cases for a platform used in title insurance and settlement services, guiding customers from initial investigation through resolution. The role combines hands-on troubleshooting of applications, services, integrations, and customer environments with platform installations, upgrades, and migrations. It also serves as a technical bridge between customer IT teams, support colleagues, and engineering.

Responsibilities - Triage and manage a varied queue of routine and urgent cases, including issues for key accounts, and make independent prioritization and escalation decisions. - Investigate application, service, and integration failures using error codes, application and event logs, and relevant technical evidence. - Own integration cases involving configuration, services, or data transmission, keeping customers informed through resolution. - Plan and carry out installations, upgrades, and migrations from test environments through production, including validation, customer testing, and sign-off. - Help prepare customers and colleagues for releases and upgrades, and participate in support triage. - Partner with engineering on defects and complex escalations; lead remote troubleshooting sessions with customer IT teams.

Requirements - The supplied material describes the work and technical environment but does not include the full qualifications section, so specific experience or education requirements cannot be stated reliably.

Benefits and work setup - The role is based in a remote-first, customer-partnering support function; the supplied material does not specify whether the position itself is fully remote. - Benefits described include health plans, a 401(k), commuter support, professional development, parental leave, and flexible time off. - Online onboarding and regular virtual team gatherings are provided.