Sr. Support Engineer, manufacturing Operations (MO)

Role overview Provide technical support for manufacturing operations software, helping customers investigate issues and keep their systems working effectively. This is a full-time support role based remotely in Mexico.

Responsibilities - Respond to customer support requests related to manufacturing operations. - Investigate reported software issues and help identify their causes. - Guide customers through resolving product or system problems. - Work within the support function to help deliver ongoing technical assistance.

Requirements - Experience providing technical support for software or information technology products. - Ability to troubleshoot customer-reported issues methodically. - Clear communication skills for explaining technical findings and next steps. - Availability for a full-time, remote role based in Mexico.