Product Engineer, Membership and Front-End

Role overview

Build and improve the reader-facing features and connected data systems that support membership and audience understanding at a mission-driven newsroom. The work spans front-end engineering, platform integrations, analytics instrumentation, and experimentation, in close partnership with product, design, audience, membership, and engineering colleagues.

Responsibilities

- Develop and maintain membership features such as calls to action, donation journeys, accounts, and authentication. - Connect messaging, payment processing, account, customer data, CRM, and analytics systems. - Instrument reader and donor journeys so meaningful events are captured accurately and can inform decisions. - Build support for A/B testing and work with internal teams to run experiments and assess results. - Deliver front-end services and integrations, and document technical workflows for collaborators. - Work with engineering leadership to protect reader privacy and meet applicable legal and regulatory obligations.

Requirements

- At least three years of front-end development and systems integration experience, delivering secure, performant, scalable services. - Experience with audience or reader data platforms, such as CRM, CDP, or analytics tools. - Recent hands-on experience with a customer data platform implementation within the past two years. - Strong troubleshooting and problem-solving skills, with experience supporting varied stakeholders in a collaborative team. - Clear written and verbal communication, including the ability to document processes and explain integrations to technical and nontechnical audiences. - Ability to travel occasionally for staff gatherings or other required events.

Nice to have

- Experience building membership or monetization capabilities, including with tools in that space. - Familiarity with WordPress, especially enterprise-hosted WordPress environments, and a web language such as PHP or TypeScript. - Hands-on work with cloud data warehouses and customer data platforms. - Understanding of newsroom workflows or an interest in journalism.

Benefits and work setup

This is a full-time role with benefits. Remote candidates may be considered, though the position requires two days per week in a New York City office; that requirement may extend to other offices with advance notice. Applicants must be eligible to work in the United States. The stated salary range is $120,000–$145,000, with the final offer depending on experience, accomplishments, and location.