Remote job
Dispatch Specialist (Remote)
Job details
About this role
Role overview Coordinate service-of-process work in an assigned territory by matching incoming jobs with independent process servers. This entry-level specialist role balances timely dispatch, client and contractor relationships, and sound operational decisions while building familiarity with regional requirements.
Responsibilities - Learn territory-specific rules, licensing requirements, and service coverage. - Manage a dispatch queue, match jobs promptly, and meet service-level targets. - Contact independent servers by phone, text, and email, keeping track of preferences and finding workable assignments. - Communicate with clients, resolve operational questions, and negotiate fair pricing for both sides. - Maintain clear records of conversations and decisions, and use dashboards to spot trends and improve workflows. - Share market gaps and process improvements with the broader team, and help colleagues troubleshoot when needed.
Requirements - One to three years of experience in dispatch, logistics, operations, customer service, or a related area. - Clear written and verbal communication, with comfort making outbound calls daily. - Ability to build trust with independent contractors or other business partners. - Strong organization and time management while handling multiple priorities and tight deadlines. - Comfort working in a fast-changing environment and learning new tools and procedures quickly. - Proficiency with macOS and Google Workspace applications such as Gmail, Sheets, Docs, and Slides.
Nice to have - Bachelor’s degree. - Background in dispatch, logistics, operations, or marketplace and gig-economy platforms. - Familiarity with self-service business intelligence tools.
Benefits and work setup - Full-time, hourly remote role based in the United States; overtime eligible, with an annualized range of $41,600–$47,840 and eligibility for a bonus plan. - Medical, dental, vision, and disability insurance options, plus a 401(k) option. - Flexible time off, paid holidays, and company-provided equipment.