Job details
About this role
We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you.
🇩🇪 German fluency is a hard requirement for this role.
What you'll do
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Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch
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Troubleshoot issues in our software and guide customers to solutions
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Document recurring issues and help build out our internal knowledge base
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Join screen-sharing sessions with customers when a problem needs hands-on attention
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Coordinate with our development team to escalate and resolve bugs or product issues
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Help new customers get started and feel comfortable with the product
What we're looking for
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Native or fluent German — written and spoken (essential)
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Experience in customer support, ideally in a SaaS, IT or helpdesk environment
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Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool
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Structured, reliable, and able to manage multiple open cases at once
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You work autonomously and take full ownership of your tasks
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Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus
About Us
We are a German automation agency turned into a SaaS company with our product hausverwalter.ai — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically.
What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team.
For a closer look at what we're building, check out our YouTube channel — heads up, it's in German.
The role is fully remote — though you're always welcome to drop by our office in Worms, Germany.
Salary $750 – $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead.
What we offer
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100% remote work
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Very flexible working hours
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Permanent employment contract in your country of residence through our partner Deel (Employer of Record)
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A product that our customers are genuinely excited about
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Focus on real work, not long meetings
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Job security: every hire is aimed at long-term employment
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Strong career prospects as we grow the team
If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application.