Staff AI Engineer - USA

Role overview

Design and scale a production AI agent platform that handles customer conversations across voice, text messaging, and chat. The work spans distributed services, APIs, infrastructure, and operational reliability, with a focus on making real-time interactions accurate, responsive, and useful to businesses and their customers.

Responsibilities

- Build high-volume, low-latency services for conversational workflows. - Design APIs and infrastructure for multi-turn interactions across channels. - Own features through architecture, implementation, deployment, and ongoing operations. - Prototype quickly and use real interaction data to improve system performance and user experience. - Establish monitoring and operational practices, tracking agent accuracy and latency. - Partner with engineering, product, and AI/ML colleagues to deliver end-to-end capabilities.

Requirements

- At least ten years of professional software engineering experience using a modern language such as Go, Python, or Elixir. - At least one year deploying and maintaining production AI agents that use tools, APIs, or real-world workflows. - Demonstrated success designing and operating distributed or high-throughput systems. - Strong problem-solving skills and comfort working through ambiguity in large systems. - Clear communication and ability to collaborate across teams. - Willingness to work across infrastructure, APIs, and user-facing software as needed. - Ability to adapt in a fast-paced environment with changing priorities.

Nice to have

- Two or more years operating production AI agents. - Experience evaluating language model behavior for accuracy, safety, reliability, and cost. - Knowledge of prompt design, context engineering, and guardrails for dependable agent behavior. - Experience with agent frameworks such as LangGraph, CrewAI, or AutoGen, including orchestration, memory, and multi-step workflows. - Hands-on fine-tuning or data curation experience.

Benefits

Benefits include medical, dental, and vision coverage; life and disability insurance; paid parental leave; fertility benefits; retirement matching; and generous vacation, including three four-day summer weekends.