Senior AI Engineer - Agentic

Role overview Design and scale the software platform behind AI agents that manage customer conversations for local businesses. The agents support multi-step interactions across channels such as voice, text messaging, and chat, including tasks like handling inquiries and booking appointments. This senior engineering role owns systems from architecture through production operations, with an emphasis on high-volume performance, accuracy, and reliability.

Responsibilities - Build real-time services and infrastructure for high-throughput conversational workflows. - Design APIs and systems that support multi-turn interactions across customer communication channels. - Own architecture, implementation, deployment, and ongoing reliability of platform components. - Prototype and improve agent experiences using data from live interactions. - Establish monitoring and operational practices to track reliability, response speed, and agent accuracy. - Work with engineering, product, and AI/ML colleagues to deliver complete features tied to business outcomes.

Requirements - Six or more years of professional software engineering experience using a modern language such as Go, Python, or Elixir. - Experience designing and maintaining distributed or high-throughput systems. - Strong problem-solving skills and comfort working through ambiguity in large-scale systems. - Clear communication and ability to collaborate across teams. - Willingness to work across infrastructure, APIs, and user-facing components as needed. - Ability to adapt in a fast-paced environment with shifting priorities.

Nice to have Production experience deploying AI agents that use tools, APIs, or real-world workflows; the source lists this as both a qualification and a preferred skill. Other useful experience includes evaluating language-model behavior for accuracy, safety, reliability, and cost; prompt and context design; guardrails; agent orchestration frameworks; and model fine-tuning or data curation.

Benefits and work setup Benefits include medical, dental, vision, life, and disability coverage; paid parental leave; fertility benefits; generous vacation and three four-day summer holiday weekends; and a retirement plan with company matching. Utah headquarters offerings include a gym with coaching and classes, subsidized onsite childcare, and periodic company merchandise.