Manager, Site Reliability Engineering

Role overview

Lead a site reliability engineering team responsible for the availability and performance of production systems. The role combines people management and hands-on incident leadership with longer-term work on automation, observability, capacity, disaster recovery, and AI-assisted operations.

Responsibilities

- Coach and develop SREs, hire and retain engineers, and create a team culture that supports blameless learning and early escalation. - Manage team work and keep projects, tickets, and stakeholder updates visible. - Own production reliability, including service objectives, error budgets, on-call practices, escalation, and incident reviews. - Reduce repetitive operational work through automation; guide capacity planning, scaling, and disaster recovery. - Evaluate AI-based monitoring and incident tools, improving signal quality and using them to assist investigation, summaries, and postmortems. - Work with engineering, product, and security teams to include reliability in design and delivery decisions. - Maintain useful runbooks and improve monitoring, alerting, incident processes, and reliability reporting.

Requirements

- 8+ years in site reliability, DevOps, or infrastructure engineering. - 2+ years leading or managing an engineering team. - Deep familiarity with distributed systems and a major cloud platform such as AWS, GCP, or Azure. - Experience with Kubernetes, observability tools, CI/CD, and infrastructure as code. - Track record of leading incident response and building a blameless postmortem practice. - Strong scripting or programming skills, such as Python or Go, and ability to communicate complex technical issues clearly.

Nice to have

Experience with in-house telephony, chaos engineering, on-call across distributed teams, security or compliance-related reliability work, or growing an SRE function.

Benefits and work setup

Benefits include medical, dental, and vision coverage; life and disability insurance; paid parental leave; fertility benefits; paid vacation and additional long weekends; and a 401(k) with company match. An onsite gym and subsidized childcare are available at the Utah headquarters.