Service Designer - contract

Role overview Shape service and product experiences by connecting user research, business needs, and technical constraints during design and planning. You’ll work with product and planning partners in an agile environment, helping teams make clear experience decisions and prepare work for delivery.

Responsibilities - Facilitate stakeholder sessions to surface needs, requirements, and areas of alignment. - Create user and functional flows, journeys, and conceptual mockups to explain proposed experiences. - Partner with product managers to refine features and acceptance criteria through a human-centered design lens. - Use generative research findings to develop and improve the target platform experience. - Help author and improve feature definitions, and explain the reasoning behind design recommendations. - Share research insights, service strategy, and implementation considerations with project teams.

Requirements - Experience in at least one of service design, design research, or interaction design, with a working understanding of the others. - Ability to apply human-centered design to complex business and customer challenges across user groups and channels. - Experience designing end-to-end experiences across digital and physical touchpoints. - Proficiency with Figma for wireframes, flows, prototypes, and collaborative design work. - Strong qualitative research skills, including interviews, contextual inquiry, and usability testing, and the ability to synthesize findings into actionable insights. - Ability to plan and facilitate workshops and communicate effectively with multidisciplinary teams.

Benefits and work setup - Contract runs from as soon as possible through December 31, 2026. - A current Government of Canada Reliability clearance or higher is required when applying. - Work involves collaboration, knowledge sharing, and mentorship in a team environment.