Bilingual Software Tester (CYARA Contact Centre and AWS Connect)

Role overview Test public-facing online applications and contact centre phone systems, with a focus on their accuracy, usability, and performance in French. The work supports large-scale financial services systems used by people across Canada, and involves close coordination with development and testing colleagues.

Responsibilities - Test web applications and phone systems in French for functionality, usability, and performance. - Prepare test plans, cases, and scripts for different applications and system features. - Run planned tests, record results, and recommend improvements based on findings. - Document, track, and communicate defects and inconsistencies to development teams. - Discuss progress, blockers, and solutions in team meetings. - Keep testing practices current with relevant methods and tools.

Requirements - At least three years of software testing experience; bilingual testing experience is an advantage. - Required hands-on experience testing CYARA Contact Centre and AWS Connect. - Strong written and spoken French, with a good understanding of English. - Familiarity with software testing methods and tools. - Strong analytical and problem-solving skills. - Able to work independently and collaboratively in a fast-paced setting.

Benefits and work setup - Remote position, collaborating with colleagues across locations.