Director, AI Solutions Delivery & Operations

Role overview

Turn an enterprise AI and technology roadmap into deployed, adopted solutions with measurable business results. This director-level role leads delivery across AI, automation, Salesforce, and connected business platforms, combining portfolio governance and strategic planning with hands-on coordination from discovery and pilot through production and ongoing improvement.

Responsibilities

- Convert strategic priorities into workstreams, delivery plans, milestones, budgets or resource needs, and implementation schedules. - Oversee intake, feasibility reviews, business cases, and backlog prioritization for AI and automation initiatives across business lines. - Lead project managers, analysts, functional owners, and cross-functional teams; remove blockers and manage risks, dependencies, and decisions. - Translate business needs into functional and technical requirements, and guide design reviews, testing, pilots, adoption, and release readiness. - Shape Salesforce strategy and enhancement roadmaps, including Experience Cloud workflows, integrations, reporting, access, and usability. - Monitor solution quality, data health, model performance, reliability, and adoption; establish reusable delivery and governance practices.

Requirements

- Experience leading complex, cross-functional technology programs from concept through production deployment. - Ability to translate business requirements into Salesforce or other enterprise platform solutions and manage roadmaps, backlogs, releases, and adoption. - Strong understanding of enterprise integrations, workflow automation, data structures, reporting, and platform governance. - Proven ability to lead agile delivery and process transformation while balancing strategic priorities with operational detail. - Clear communication with business and executive audiences, sound problem solving, and skill in managing competing priorities.

Nice to have

- Salesforce Experience Cloud experience and experience partnering with administrators, developers, architects, or implementation firms. - Background in workforce solutions, staffing, human capital management, MSP, VMS, EOR, consulting, or professional services; familiarity with supplier management and contingent workforce operations.

The source does not specify compensation or work location.