Remote job
AI Voice & Conversational Agent Specialist
Job details
About this role
Role overview
Design, launch, and continuously improve conversational systems that answer calls, respond to messages, qualify leads, and book appointments for clients. This part-time remote role combines conversation design, prompt tuning, phone and messaging configuration, CRM connectivity, structured testing, and transcript-based optimization.
Responsibilities
- Design inbound and after-hours call flows, IVR menus, and routing based on intent, business hours, and location. - Write and refine voice-agent prompts covering persona, permitted actions, restrictions, escalation, and hand-off behavior. - Connect agents with calendars and CRM workflows so contacts, tags, opportunities, and bookings are recorded accurately. - Configure missed-call text-back, SMS autoresponders, and web chat experiences with lead capture. - Rebuild or migrate existing agents and phone numbers, then run scripted tests covering normal and edge-case scenarios. - Review transcripts and performance indicators such as containment, bookings, and hang-ups to guide improvements. - Apply communication safeguards, document configurations, and troubleshoot latency, interruptions, and routing errors.
Requirements
- At least one year of hands-on experience with AI voice agents, chat bots, IVR systems, or conversational automation. - Strong prompt-writing and conversation-design ability. - Working knowledge of CRM automations, calendars, webhooks, and SMS compliance practices, including opt-outs and do-not-contact handling. - Methodical testing habits, with the ability to document scenarios and results. - Clear written and spoken English, plus the ability to explain technical setups to non-technical clients. - Reliable high-speed internet and a quiet environment for test calls. - Availability from 9:00 a.m. to 5:00 p.m. US Central Time, Monday through Friday.
Benefits and work setup
- Part-time, fully remote work with defined US Central business-hour availability. - The application process includes an online assessment with a practical agent-design exercise.