Growth Operations Engineer

Role overview Improve the systems and workflows that support customer operations, trust and safety, and sales. You’ll find manual bottlenecks and build integrations, internal tools, automation, and reporting that help teams handle growing demand while maintaining service quality. The work combines technical implementation with close collaboration across product, engineering, and operations.

Responsibilities - Build and maintain integrations between operational platforms and product systems, including automated workflows that improve efficiency and data accuracy. - Develop internal support tools for case management, response workflows, and operational analytics. - Apply AI to support tasks such as drafting responses, routing tickets, or anticipating customer issues. - Create dashboards and reports for support metrics, team performance, and system health. - Work with customer success, trust and safety, product, and engineering teams to understand needs and connect systems effectively. - Assess support processes regularly and implement changes that reduce manual effort or improve service.

Requirements - At least three years in technical operations, customer operations, or a related role building or maintaining support systems at scale. - Strong SQL skills and programming experience in a language such as Python or JavaScript. - Experience with APIs, webhooks, customer support or CRM platforms, and SaaS integration patterns. - Ability to analyze operational data and translate workflow problems into practical technical solutions. - Understanding of customer support operations and how technology can improve the customer experience. - Clear communication and ability to work with technical and nontechnical stakeholders.

Nice to have Experience with Laravel, Nuxt or Vue, support platforms such as Intercom, CRM and sales tools, or implementing AI-powered support systems.

Benefits and work setup The company is remote-first. Benefits include medical, dental, and vision coverage, equity, a home office setup, monthly phone and internet support, wellness days, and periodic in-person team gatherings. The listed annual salary range is $110,000–$120,000.