Network Operations Analyst II

Role overview

Support the availability, performance, and security of enterprise network environments. This operations role handles incident investigation and escalation, works directly with customers and technical teams, and helps deliver network changes and improvements through established service processes.

Responsibilities - Monitor network health and investigate outages, connectivity problems, and performance degradation. - Lead root-cause reviews and coordinate corrective and preventive actions to reduce repeat incidents. - Resolve complex escalations with engineering teams and communicate with customers and internal stakeholders. - Support LAN, WAN, VPN, wireless, cloud, and security technologies. - Contribute to implementations, migrations, infrastructure improvements, and handoffs of new solutions into operations. - Maintain procedures and knowledge articles, manage incident, problem, and change work using ITSM and ITIL practices, and identify automation opportunities. - Participate in an on-call rotation as needed.

Requirements - Bachelor's degree in IT, computer science, network engineering, or equivalent experience. - At least three years supporting enterprise networks. - Working knowledge of TCP/IP, routing and switching, DNS, DHCP, VPNs, network monitoring, and firewall concepts. - Experience diagnosing and resolving network incidents. - Strong analytical, prioritization, communication, and customer service skills.

Nice to have - Experience with Fortinet, Cisco Meraki, Palo Alto, Cradlepoint, AWS networking, or other cloud infrastructure. - Familiarity with ITIL-based support, PCI-DSS or related compliance frameworks. - Networking certifications such as CCNA, Network+, JNCIA, or vendor-specific credentials.