Manager, Site Reliability Engineering – Paylo Platform

Role overview Lead the reliability engineering organization responsible for a portfolio of high-traffic payment, loyalty, fuel-pricing, and offer platforms. This is a people leadership role with substantial technical involvement: setting reliability strategy, developing managers, and engaging directly in architecture, production issues, and infrastructure work across cloud environments.

Responsibilities - Manage and develop three SRE managers or leads overseeing an organization of about 20 engineers; hire, coach, and build career paths. - Set reliability priorities, operating practices, and a roadmap aligned with product and business needs. - Partner with engineering, product, business, security, and compliance stakeholders on reliability risks and investments. - Review architecture, troubleshoot complex production problems, and contribute to infrastructure code, Kubernetes configuration, and delivery pipelines. - Establish standards for AWS and Azure, Kubernetes, GitOps delivery, infrastructure as code, CI/CD, and observability. - Own incident response, on-call, escalation, postmortem, disaster recovery, and capacity planning practices. - Track reliability, cost, capacity, and operational measures, and report progress to senior leaders.

Requirements - At least eight years in SRE, DevOps, infrastructure, or platform engineering, including four or more years in people leadership. - Direct experience managing managers or team leads and leading teams at roughly 20-person scale. - Hands-on expertise with AWS and Azure, Kubernetes and Helm, Argo CD or Argo Workflows, Terraform or OpenTofu, Jenkins, and Datadog or a comparable observability platform. - Track record running incident, on-call, and postmortem programs for high-traffic customer-facing services. - Strong communication and stakeholder management skills, with the ability to lead visibly and build trust across teams. - Must be authorized to work in the United States without current or future employer visa sponsorship.

Nice to have - Experience with payments, retail, loyalty, PCI DSS, messaging systems, paging tools, or multi-region resilience. - Relevant cloud, Kubernetes, or infrastructure-as-code certifications. - Experience standardizing reliability practices across multiple product teams or connecting reliability investments to business outcomes.

Benefits and work setup - Benefits, time off, quarterly perks, and professional development are described; hybrid arrangements may be available where appropriate.