Manager, Agent Architecture US

Role overview

Lead a team of AI agent architects while staying directly involved in enterprise customer implementations. You’ll develop the team, manage capacity across concurrent engagements, and establish consistent standards for agent quality and delivery.

Responsibilities - Hire, coach, and develop architects through regular one-to-ones, performance reviews, career discussions, and onboarding plans. - Set team goals and workload priorities in line with professional services needs; raise resourcing tradeoffs early. - Guide customers through agent projects, from discovery and scoping to implementation, and step in when performance issues need escalation. - Review agent work and define repeatable quality practices for projects. - Share guidance internally and externally, and turn recurring implementation challenges into structured product feedback. - Represent the team in discussions with customers and cross-functional partners.

Requirements - Experience leading people as a manager, team lead, or sustained mentor accountable for a group’s growth and output; first-time managers are considered. - At least 3 years of conversation design and AI agent development experience. - A track record of designing scalable solutions and conversational experiences around user needs. - Advanced prompt engineering skills, plus comfort integrating REST APIs and working with JavaScript. - Strong project and stakeholder management, including work with enterprise customers in escalated or high-pressure situations. - Sound judgment in prioritizing work and explaining team capacity.

Benefits and work setup - Compensation is structured as on-target earnings, with base and performance-based pay, plus equity. The stated salary range is USD 160,000–180,000.