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Lead Solutions Engineer - US
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About this role
Role overview Lead the technical side of enterprise sales for a conversational AI platform, partnering with account executives to move prospects from first demo through signed contract. Own solution architecture, proof-of-value builds, and security conversations while feeding customer signals back into the product roadmap.
Responsibilities - Co-own a portfolio of enterprise accounts alongside sales counterparts, driving every technical stage of the deal cycle. - Design and deliver tailored voice and chat demonstrations, including live integrations that prove feasibility to technical evaluators. - Architect scalable, production-ready solutions and address data security, compliance, and IT review requirements. - Channel customer requirements into product roadmap discussions with Product Management, Customer Success, and Sales Enablement. - Strengthen internal processes, documentation, and team practices across the Solutions Engineering function. - Represent the platform at client sites, industry events, and internal gatherings, with travel expected around 20-30%.
Requirements - 7-10+ years as a Solutions Engineer, ideally at a SaaS vendor, with fluency in enterprise sales frameworks such as MEDDPICC. - Deep experience across contact center (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design. - Strong working knowledge of enterprise cloud platforms (Azure, AWS, GCP) and hands-on API integration skills. - Practical understanding of generative AI and large language models, including prompt engineering. - Confident presenter able to lead technical and executive conversations with credibility.
Nice to have - Background working with Channel, ISV, or GSI partners. - Comfort operating in a fast-paced startup environment.
Benefits and work setup - On-Target Earnings structure combining base salary, performance-based variable, and an equity package. - Listed base range of $219,000-$250,000 USD. - Interview process includes Talent Acquisition, Hiring Manager, technical rounds, and a Bar Raiser stage.