ITSM Project Manager

Role overview Coordinate client and internal technology projects, with a focus on IT service management, help desk delivery, and managed services. The work combines formal project planning with ongoing service operations: you will manage teams, timelines, budgets, ticket workflows, and service commitments across multiple engagements.

Responsibilities - Plan and coordinate assigned projects, including staffing, tasks, external resources, budgets, and delivery milestones. - Work in IT service platforms to monitor tickets and service level agreements, and escalate issues when needed. - Coordinate help desk and managed service delivery alongside projects with defined outcomes. - Oversee analysis, development, implementation, and maintenance of IT applications and systems. - Communicate progress, risks, and issues to users, technical teams, and senior stakeholders. - Follow project lifecycle, change management, regulatory, and applicable compliance processes.

Requirements - Experience coordinating technology projects and balancing multiple concurrent workstreams. - Familiarity with IT service management practices, ticketing platforms, service catalogs, and service level agreements. - Ability to manage project scope, schedules, budgets, teams, and external contributors. - Clear communication skills for working with users, technical staff, and senior management. - Ability to work across both fixed-deliverable projects and recurring service operations.

Benefits and work setup - Full-time, remote role based in the Philippines. - Schedule follows US Pacific business hours, listed as 8 a.m. to 5 p.m. PT.