Customer Support Advisor (Remote in Portugal)

Role overview A fully remote customer support role based in Portugal, embedded within a Shared Services team. The position focuses on delivering efficient, friendly support experiences to partners and customers across email, phone, and chat channels, with shifts scheduled across afternoons, evenings, and weekends.

Responsibilities - Respond to customer and partner inquiries via email, phone, or chat, owning cases from initial contact through resolution - Troubleshoot issues, answer questions, and assess underlying needs to recommend the most appropriate support - Accurately log information and updates through the relevant operating systems - Contribute to individual and team KPIs in a contact center environment

Requirements - At least 1 year of experience in a contact center handling phone-based support - Fluent written and verbal English - Strong interpersonal skills, including active listening and demonstrated empathy - Calm and professional under pressure, with strong organizational and multitasking abilities - Team-oriented mindset, consistent attendance, and punctuality - Sharp attention to detail and sound problem-solving skills

Benefits and work setup - Annual gross salary of €13,250 paid across 14 installments - Fully remote position based in Portugal - Health insurance and a flexible benefits package - Meal allowance of €10.46 and a €20 monthly internet allowance - Equipment and home office allowance provided - Onboarding buddy, online gym, and wellbeing resources - Opportunities for professional growth and team events