IT Lifecycle Management Lead

Role overview

Own the full IT onboarding, role-change, and offboarding lifecycle for employees, contractors, clinicians, and outsourced teams. The goal is to make access and device readiness predictable from a person’s start date through departure, while reducing manual work and maintaining clear evidence for audits.

Responsibilities - Coordinate lifecycle requests from HR or vendor intake through day-one readiness, role changes, and final access removal. - Ensure new starters receive the correct accounts, access, and configured devices before their first day, and verify they can log in. - On departure, promptly remove access, recover devices, rotate shared credentials where needed, and document completion. - Standardize intake with HR and external partners using complete requests and role-based access profiles. - Work with IT systems engineering to automate account creation, access assignment, and deprovisioning; track the time saved. - Manage laptop inventory, purchasing, enrollment, shipping, returns, and refurbishment for domestic and international hires. - Connect application access to training and role requirements, conduct periodic access reviews, and maintain audit-ready procedures. - Track readiness, provisioning time, errors, and request volume; maintain runbooks and train help desk staff.

Requirements - At least four years in IT operations, identity and access management, or end-user services, with direct onboarding and offboarding ownership. - Hands-on identity provider administration, including groups, lifecycle states, and provisioning for single sign-on applications. - Experience managing Apple devices and zero-touch enrollment through Apple Business Manager. - Experience operating lifecycle workflows in an IT service management or ticketing platform. - Strong follow-through and communication across HR, security, vendors, and business leaders, with an eye for repeatable process improvements.

Nice to have - HR system integrations with an identity provider, plus scripting or workflow automation using tools such as Python, APIs, or identity workflows. - Google Workspace administration, global device logistics, or healthcare and other regulated-environment experience. - Familiarity with HIPAA access controls or relevant identity, device management, or IT service certifications.

Benefits and work setup - Listed benefits include medical, dental, and vision coverage; flexible spending or health savings accounts; flexible paid time off; retirement plan matching; and life and pet insurance.