Integrations & Solutions Engineer

Role overview Design and support integrations that let customers exchange data reliably with a software platform. You’ll combine hands-on API implementation and troubleshooting with technical discovery, translating customer processes into workable integration designs. The work includes direct collaboration with onboarding, customer, and engineering teams.

Responsibilities - Design and maintain integrations with external systems using APIs. - Gather technical requirements and map customer workflows to integration solutions. - Implement and test REST API requests, authentication flows, and webhooks. - Investigate failures using logs, API traces, and internal diagnostic tools; reproduce issues and identify root causes. - Create scripts, utilities, and reusable integration components. - Document data contracts and integration practices, and provide technical support during customer onboarding.

Requirements - At least two years of experience in API integrations, solutions engineering, or technical support. - Working knowledge of REST APIs, JSON, OAuth 2.0, and event or webhook patterns. - Experience with Postman and debugging API traffic. - Ability to write scripts in Python. - Strong communication and problem-solving skills, with comfort working across teams in a fast-moving environment.

Nice to have - Familiarity with AWS or Google Cloud. - Experience with monitoring and debugging tools such as Datadog.

Benefits and work setup - Remote role for candidates in the United States; Pacific Time Zone availability is preferred.