Customer Service Representative (Asia Remote - Thai Speaker)

Role overview

Support travel partners and their customers across Asia, helping hotel bookings proceed smoothly and resolving issues when they do not. You’ll build reliable partner relationships through day-to-day service, while taking ownership of complex cases and coordinating with internal teams, hotels, and other partners to reach a resolution.

Responsibilities - Respond to partner and traveller support needs with clear, timely communication. - Own cases from initial contact through resolution, including disrupted or failed bookings. - Coordinate across teams, hotels, and partners to manage escalations and keep resolutions moving. - Guide junior colleagues during urgent cases and help maintain service standards. - Document recurring disruption patterns and flag opportunities to improve processes and prevent repeat issues.

Requirements - 3–4 years of customer service experience; travel or hospitality experience is preferred. - Fluency in Thai and business-level English; another Asian language is an advantage. - Strong written and verbal communication, with the ability to build trust through consistent follow-through. - Sound judgment under pressure and the ability to handle escalations without losing attention to detail. - Organized, accountable approach to managing cases through to completion. - Familiarity with Microsoft Office and customer service tools.

Nice to have - Experience in travel or hospitality, and fluency in an additional Asian language.