Site Reliability Engineer

Role overview Help operate and improve the infrastructure behind a practice-management platform used by healthcare professionals. Working with engineering and product teams, you’ll support reliability, security, and safe software delivery across cloud and hybrid environments. The hands-on scope includes infrastructure, deployment systems, observability, incident response, and compliance, with participation in a 24/7 on-call rotation.

Responsibilities - Build and run infrastructure, covering networking, infrastructure as code, containers, and cost management. - Improve CI/CD automation, feature flags, progressive delivery, and rollback processes. - Apply monitoring across logs, metrics, and traces; define service objectives and useful alerts. - Join incident response and on-call, maintain runbooks, document lessons, and follow through on corrective work. - Improve platform security through patching, vulnerability management, least-privilege access, and secret handling. - Support audit logging, data residency, access controls, backup testing, and recovery procedures. - Automate repetitive work and create self-service tools and standard paths for developers. - Help migrate regional products to a shared platform while maintaining continuity for clinics.

Requirements - Four or more years operating production SaaS systems in SRE, platform, or DevOps work. - Strong Linux and networking fundamentals, including DNS, TLS, HTTP, and load balancing. - Infrastructure-as-code experience, such as Terraform, with a major cloud provider. - Experience with containers and orchestration, such as Docker and Kubernetes or comparable tools. - Familiarity with CI/CD and observability tooling, and with SLO-based alerting. - Practical incident experience, including postmortems and completing follow-up fixes. - Ability to code in Go, Python, or Bash and navigate application code. - Fluent written and spoken English; able to work remotely and asynchronously.

Nice to have - Network engineering or DNS administration. - Experience with hybrid infrastructure that combines data center workloads and cloud services.

Benefits and work setup - Remote-first work with access to offices or collaboration hubs. - Compensation and benefits, professional development opportunities, work tools, and company events are offered.