Functional Lead, AI & Agentforce Delivery

Role overview

Lead customer-facing delivery of AI and Agentforce implementation projects on Salesforce or AWS platforms. As the functional lead, you will shape the solution around customer use cases and business outcomes, manage day-to-day execution and client relationships, and keep delivery aligned with agreed scope, schedule, and financial expectations.

Responsibilities - Guide customers and delivery teams in defining use cases, solution direction, and measurable business outcomes. - Transition engagements from sales into delivery by reviewing statements of work and funding paperwork, clarifying roles, and facilitating kickoff and onboarding. - Plan and monitor project scope, schedule, and financials; manage estimates and changes as work evolves. - Serve as the main day-to-day client contact and facilitate regular status meetings with teams, sponsors, and stakeholders. - Coordinate delivery team members and document outcomes from live solutions before project closeout. - Keep informed about internal AI initiatives and solution developments that can improve project delivery.

Requirements - 5+ years leading AI-related business solution implementations on Salesforce or AWS across the full delivery lifecycle. - Experience in professional services or consulting, leading work as a project manager or scrum leader. - Experience estimating and sizing work, drafting statements of work and change requests, and managing scope. - Salesforce Administrator certification and either Sales Cloud or Service Cloud Consultant certification. - Strong written and verbal communication skills for audiences at different levels.

Nice to have

A bachelor’s degree in business, engineering, information technology, or management.

Benefits and work setup

Remote and in-person work arrangements are available. Some assignments may involve travel of up to 25%. The source also describes flexible scheduling and regular opportunities for team input and collaboration.