Senior Customer AI Engineer

Role overview Guide technical customers as they move AI workloads from proof of concept into reliable production use on cloud infrastructure. This senior, customer-facing engineering role combines deployment delivery, performance troubleshooting, incident coordination, and product feedback. Remote work is available from the United States.

Responsibilities - Lead customers through production rollout and help ensure workloads are stable and able to scale. - Understand customer architectures and use cases, then improve latency, throughput, reliability, and operating efficiency. - Find and address performance bottlenecks before they undermine production use. - Partner directly with customer engineering teams, explaining technical issues and recommending practical improvements. - Serve as a key technical contact during production incidents and coordinate resolution with internal teams. - Share structured customer feedback with product and infrastructure teams and identify opportunities to improve deployments or expand usage.

Requirements - Practical knowledge of inference frameworks such as vLLM, TensorRT, or comparable tools. - Solid understanding of cloud or infrastructure systems and distributed or high-load applications. - Ability to diagnose system performance issues and reason through technical trade-offs. - Experience working directly with technical customers, such as software engineers or machine learning teams. - Clear communication, ownership, and a proactive, organised approach to handling several customers and priorities. - Authorization to work in the country of application and ability to provide employment eligibility documentation.

Nice to have Experience with GPU workloads or AI infrastructure, or a background in solutions engineering, SRE, or technical support in a B2B environment. Familiarity with AI/ML workloads, including large language model inference, is also useful.

Benefits and work setup The listing describes U.S. remote work, company-paid medical, dental, and vision coverage for employees and families, a 401(k) match of up to 4% with immediate vesting, paid parental leave, a monthly mobile and internet reimbursement of up to $85, and company-paid disability and life insurance. The stated base pay range is $209,800–$262,200 USD; actual compensation depends on factors including experience, qualifications, level, and location.