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Senior AWS Cloud Architect - Managed Services
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About this role
Role overview
Build and run an AWS managed services operation, covering its daily service delivery as well as the processes and evidence needed for AWS MSP Program certification. The role begins hands-on, establishing incident response, support, monitoring, automation, and reporting; as the practice grows, it may develop into leadership of the operations team.
Responsibilities - Establish incident management from intake and prioritization through investigation, resolution, and closure; develop supporting playbooks. - Build the service desk and support model, including coverage for partner-owned and customer-owned AWS accounts, and define service-level targets. - Implement monitoring, event management, observability, and predictive operations. - Create repeatable runbooks, automation, backup, disaster recovery, and service continuity processes. - Develop FinOps reporting, customer reporting, service reviews, escalation paths, and operational documentation. - Lead AWS MSP Program certification work, including self-assessment, evidence gathering, and audit readiness; help build and later lead the service operations team.
Requirements - Must be based in the United States. - Hands-on experience operating an AWS managed service or MSP practice and building repeatable service delivery processes. - Required certifications: AWS Certified SysOps Administrator – Associate and AWS Certified Solutions Architect – Associate.
Nice to have - Experience contributing to an AWS MSP Program audit or a comparable operational audit, preferably in a managed services provider environment. - Familiarity with SOC 2 or ISO 27001 and security-aware operating practices. - Experience with cloud modernization or AI-enabled operational improvements; familiarity with Azure or Google Cloud. - Preferred certifications include AWS DevOps Engineer Professional, AWS Solutions Architect Professional, FinOps Certified Practitioner, ITIL Foundation or higher, and AWS machine learning, security, or advanced networking certifications.
Benefits and work setup - Benefits listed include flexible paid time off, incentive compensation, employer-funded retirement contributions, employer-covered health insurance, annual device reimbursement up to $500, and paid parental leave. - New York City salary range is listed as $150,000–$250,000 OTE; compensation elsewhere may vary.