Forward Deployed Engineer

Role overview Partner with operational teams to identify a measurable problem, build a practical software solution, and assess its impact. You will deliver AI agents and full-stack applications from discovery through production, then document and hand them over to a permanent owner.

Responsibilities - Observe how teams work and agree with stakeholders on a problem, baseline, and success measures. - Build and operate backend, frontend, and cloud components, including AI agents and workflows for text, chat, and voice use cases. - Test AI behavior, evaluate outputs, and include human review where needed to protect sensitive client data. - Ship working solutions quickly, then improve their reliability and observability based on production needs. - Maintain code quality through testing, clean architecture, and CI/CD practices. - Report business outcomes, document designs, and coordinate handoffs with product, engineering, and business partners.

Requirements - Typically five or more years of software development experience; demonstrated impact and AI fluency are also valued. - Strong ability in at least one modern programming language and comfort working across the full stack. - Production experience building with large language models, including prompting, tool use, retrieval, agent workflows, and evaluation. - Experience using AI coding agents to plan, write, test, and review production code. - Hands-on experience with AWS, cloud-native architecture, software testing, quality assurance, and CI/CD. - Ability to turn an open-ended business need into a defined project and explain technical tradeoffs clearly to nontechnical partners.

Nice to have - Customer-facing engineering, solutions, or field engineering experience. - Voice AI or contact-center technology experience, including speech recognition, telephony, or real-time conversations. - Familiarity with AI agent platforms, CRM or case-management tools, or work in a regulated industry.

Benefits and work setup - Remote within the United States, with occasional travel to offices and business teams. - Full-time benefits include medical and dental coverage, a 401(k), paid time off, and paid holidays. - The role offers ownership, professional development, and the opportunity to build tools used by large operational teams.