IT Business Analyst (Entry Level, Insurance)

Role overview Support the planning, implementation, and ongoing operation of technology and process solutions in an insurance setting. This entry-level individual contributor role works under close supervision, helping internal and external users resolve system issues while assisting senior analysts with requirements, documentation, and release coordination.

Responsibilities - Investigate incoming system issues, assess their validity and severity, reproduce them where possible, and coordinate with IT teams or suppliers on resolution. - Track tickets through to closure and provide continued support to affected users. - Help senior analysts gather business and user requirements and prepare functional specifications, enhancement records, status reports, and release notes. - Document system changes and maintain support materials. - Follow change management procedures, coordinate client requests and resources, and communicate outage notices. - Help plan work and report weekly on incoming, open, and resolved issues; research business and client needs and escalate findings appropriately.

Requirements - Insurance industry experience. - Strong written and verbal communication. - Ability to identify trends and assess the severity of defects and data issues. - Ability to work effectively in a fast-paced, team-oriented environment.

Nice to have - Flood underwriting knowledge, an ANFI certification, or familiarity with SQL.

Benefits and work setup - Based in Kalispell, Montana, or remote from anywhere in the country. - Listed base salary range is $51,700–$103,300, with possible performance incentives; pay depends on factors such as experience, skills, location, and education. - Benefits include health and welfare coverage, tuition assistance, retirement savings programs, and employee assistance resources. - Professional development opportunities and support from team leaders are described.