Technical Billing Lead

Role overview

Serve as a senior technical billing specialist across multiple products, systems, and business units. The role investigates complex or unfamiliar billing issues, supports acquisitions and system transitions, strengthens controls and processes, and helps turn specialist knowledge into sustainable team capability. It is an individual contributor position that leads technical work through expertise and evidence.

Responsibilities

- Resolve complex, non-standard, or high-risk billing cases and interpret commercial terms into appropriate billing treatment. - Investigate discrepancies across systems, identify root causes, and act as an escalation point when standard procedures do not apply. - Learn billing, CRM, and ERP platforms quickly; analyze transaction flows and data to uncover control gaps and systemic issues. - Support acquisition discovery, migration planning and testing, reconciliation, post-migration validation, and transition to steady-state operations. - Partner with systems and operations teams on requirements, testing, and process improvements; identify work that can be standardized, simplified, automated, or removed. - Document processes and controls, cross-train colleagues, and mentor billing team members on complex technical work.

Requirements

- Typically six or more years in billing, revenue operations, finance operations, or a related area. - Experience handling complex billing environments and a strong grasp of end-to-end order-to-cash processes and their downstream financial effects. - Experience across multiple billing, CRM, or ERP systems, with the ability to adapt to unfamiliar platforms. - Strong analytical, reconciliation, Excel, and data-analysis skills; structured root-cause investigation and problem-solving. - Understanding of billing controls, contract interpretation, and dependencies across financial processes. - Clear communication with operational and senior stakeholders, sound independent judgment, and adaptability through organizational or system change.

Nice to have

Experience with Salesforce Billing or CPQ and NetSuite is useful. Background supporting system implementations, migrations, acquisitions, or integrations is strongly preferred.

Benefits and work setup

Applicants must reside in Mexico; applications from outside the country will not be reviewed.