Salesforce Systems Administrator (6871)

Role overview A Salesforce Systems Administrator role responsible for the configuration, administration, optimization, and continuous improvement of a Salesforce-based recruiting platform supporting U.S. Army recruiting operations. The position works closely with product managers, business analysts, developers, recruiters, and government stakeholders to deliver solutions that improve business processes, data quality, user experience, and operational effectiveness, including the use of AI-enabled capabilities.

Responsibilities - Administer, configure, and maintain the Salesforce-based recruiting platform - Manage Salesforce objects, fields, page layouts, record types, workflows, validation rules, approval processes, Flows, and security settings - Gather, analyze, and document business requirements, then translate them into scalable Salesforce solutions - Collaborate with product leads, designers, developers, and government stakeholders to implement new capabilities and enhancements - Build and maintain reports, dashboards, and analytics that support recruiting operations and leadership decision-making - Monitor platform performance, data quality, system security, and user adoption metrics, and troubleshoot issues across teams - Support user acceptance testing, release management, and production deployments - Apply Salesforce AI capabilities, generative AI tools, and AI-enabled assistants to improve recruiter productivity, requirements analysis, documentation, and testing - Ensure compliance with Army, DoD, cybersecurity, privacy, and data governance requirements

Requirements - Bachelor's degree in an applicable field plus one full academic year of graduate study in a specialized field; or a specialized bachelor's plus 2+ years of applicable experience; or any bachelor's plus 3+ years of specialized experience - Hands-on experience administering Salesforce environments in a professional setting - Knowledge of Salesforce configuration, security models, user management, data management, reporting, and workflow automation - Proficiency with Salesforce Flow, permission sets, profiles, dashboards, reports, data imports, and platform configuration - Experience gathering requirements and translating business needs into technical solutions - Familiarity with Agile development methodologies and iterative delivery - Strong written, verbal, and presentation skills, with the ability to work independently on complex technical and business challenges

Benefits and work setup - Salary range of $140,000–$160,000, with potential eligibility for performance-based bonuses and additional incentives - Health, dental, and vision insurance - 401(k) retirement plan with company match - Paid time off, holidays, parental leave, and dependent care support - Flexible work arrangements - Professional development opportunities and employee assistance and wellness programs - Rolling applications accepted until the position is filled