Sr Service Mgmt Product Mgr/Remote

Role overview Shape and improve enterprise service management solutions by working with caregivers across a healthcare organization. This senior product management role connects operational needs with platform capabilities, evolving service workflows and supporting continuous improvement.

Responsibilities - Partner with caregivers across the organization to understand service needs and guide platform evolution. - Develop and refine enterprise service management workflows and solutions. - Apply IT service management practices to improve service delivery over time. - Facilitate meetings and coordinate project work across stakeholders. - Communicate decisions, requirements, and changes clearly in written and verbal formats.

Requirements - Bachelor’s degree in a related field, specialized training, or equivalent work experience. - At least eight years working with ServiceNow or a similar platform. - ITIL Foundation certification, or ability to complete it within the first year. - Scrum Master certification, or ability to complete it within the first year. - Strong understanding of IT service management and demonstrated ability to drive service improvements. - Effective decision-making, project management, meeting facilitation, and communication skills, including writing and editing. - Familiarity with SaaS, cloud architecture, AI, and machine learning.

Nice to have - Advanced ITIL credentials or ServiceNow Certified System Administrator certification.

Benefits and work setup - Remote position. - Benefits include medical, dental, and vision coverage, paid time off, tuition assistance, and matched retirement contributions for team members working at least 32 hours per pay period.