Bilingual Customer Service Representative

Role overview Support members and providers who contact a federal health services center, resolving questions by phone and email in both English and French. The role focuses on clear communication, careful issue handling, and positive service during routine and challenging interactions. It is a permanent, full-time contact-center position with structured training and opportunities to build customer service and health-sector experience.

Responsibilities - Respond to member and provider inquiries and work to resolve each caller’s needs effectively. - Communicate clearly and courteously in English and French through phone and email. - Navigate multiple software applications while maintaining attention to the caller and the details of the request. - Handle a range of calls, use sound judgment to solve problems, and contribute to a supportive team environment. - Protect confidential work and secure the home workspace whenever stepping away.

Requirements - Fluency in written and spoken English and French. - High school diploma, with customer service or health-related training, education, or relevant work experience. - Strong communication, problem-solving, attention to detail, and ability to learn procedures quickly. - Comfort using a headset and computer for extended periods, concentrating while seated, and switching between applications. - Ability to work scheduled shifts between 7 a.m. and 10 p.m. Atlantic Time, Monday through Friday. - Eligibility for Canadian Reliability Status clearance at Enhanced Level B, including required checks; applicants must have lived in Canada for at least five years and be a citizen or permanent resident.

Nice to have - Two or more years of contact-center experience.

Benefits and work setup - Paid virtual training runs Monday through Friday, 8:00 a.m.–4:15 p.m. Atlantic Time. After training, shifts are 7.5 hours on weekdays, initially on an evening schedule; shift bids occur based on seniority and business needs. No overnight or weekend shifts are listed. - Remote and hybrid options are available. Remote work requires an approved home internet connection and a quiet, secure workspace with a locked door and no conflicting responsibilities during work hours. - Benefits include employer-paid health, vision, and dental coverage from the first day, an employer-matched defined-contribution pension, incentive eligibility, paid vacation, and a gifted week of vacation in the first year. The listed pay range is CAD $40,254–$45,285.