Senior Technical Account Manager (Federal)

Role overview Serve as a senior technical advisor to federal and enterprise customers deploying collaboration software in sensitive, complex environments. You’ll lead implementations from architecture through production, connect customer needs with internal engineering teams, and help customers operate secure, reliable systems over time.

Responsibilities - Lead onboarding, configuration, and production launches across cloud, on-premises, hybrid, and air-gapped environments. - Design scalable architectures and help customers address security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2. - Guide integrations with identity systems, including SSO, SAML, and OAuth, as well as DevOps pipelines and monitoring tools. - Act as the main technical contact for assigned accounts, coordinating with product, engineering, and support teams to resolve complex issues. - Create reusable deployment scripts, playbooks, and documentation; record architecture decisions and customer feedback. - Explain technical decisions to both executive and engineering audiences, while helping reduce operational risk and support adoption.

Requirements - Senior experience in a customer-facing technical role such as technical account management, sales engineering, or customer success engineering. - Strong knowledge of Linux administration, networking, containers such as Docker or Kubernetes, and cloud infrastructure. - Practical scripting or development experience in Python, Go, Node.js, or a similar language. - Understanding of cybersecurity principles, secure architecture, and DevSecOps workflows and tools. - Experience supporting large enterprise or government customers and aligning delivery with business and security needs. - Clear communication skills and eligibility to access export-controlled information under applicable U.S. rules; a government clearance may be required in the future.

Nice to have Experience with federal agencies, defense, or regulated industries; IT service management; security standards such as FedRAMP, NIST, SOC 2, or ISO 27001; secure collaboration or open-source software; mobile device management; or a high-growth software environment.

Benefits and work setup Remote-first role. Listed compensation is $125,000–$165,000 USD plus commission, with starting pay dependent on location and qualifications. Benefits include health coverage, paid leave, a home-office stipend, learning budget, and retirement plan.