Senior Software Engineer, Production

Role overview

Operate production blockchain services for institutional customers, owning reliability from alert and incident response through rollout decisions, root cause analysis, and lasting fixes. The role begins with a substantial operational workload and is expected to reduce that load over time by improving software, alerts, and automation. You will own assigned customer environments while coordinating fixes with the teams responsible for individual components.

Responsibilities

- Serve in a shared 24/7 first-responder rotation and coordinate incidents through service restoration. - Write incident notices and root cause reports for customer engineering teams. - Make go/no-go decisions for changes in assigned environments; verify before rollout and validate afterward, including sequencer releases. - Investigate failures in code owned by other teams and drive fixes through to completion. - Replace recurring pages and manual runbook steps with software changes, better alerting, or automation. - Track customer service objectives against contractual measures and support customers operating their own chains as that work expands.

Requirements

- Experience being on call for a system you helped build, and owning incidents from initial alert through root cause analysis and a corrective fix. - Strong ability to diagnose unfamiliar code using a systems language such as Rust, Go, C++, or Java. - Careful rollout judgment, including the ability to verify changes and assess whether they can be reversed. - Experience operating a production service for external customers and writing incident communications and reports used by their engineers. - Ability to drive cross-team diagnosis and delivery without relying on escalation. - Willingness to participate in a 24/7 responder rotation.

Nice to have

- Experience operating rollups or blockchain nodes, including sequencers, provers, or settlement systems; knowledge of Ethereum execution clients; or tools adopted by other engineering teams.

Benefits and work setup

- Fully remote, full-time employment or contract; candidates must be based in the United States or European Union. - Base salary range of USD 192,000–230,000, with additional performance-based compensation and a long-term token incentive. - Employee benefits include health coverage, retirement matching for eligible U.S. employees, flexible paid leave, parental leave, mental health support, home-office and coworking allowances, a learning budget, and team gatherings.