Product Manager, Dashboard & Enterprise Operational Platforms

Role overview A Product Manager role supporting the strategy, development, and evolution of a Dashboard and enterprise operational platform that powers financial operations at scale. The role owns the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance, with opportunities to introduce AI-driven automation and reduce manual effort.

Responsibilities - Support the roadmap for the Dashboard and enterprise operational platforms. - Contribute to tools that streamline workflows across card and account management, transaction investigation, disputes and servicing, and operational controls. - Develop dashboards and reporting that provide operational visibility for internal and external users. - Design systems that support secure, compliant financial operations, including identity, permissions, and governance. - Integrate with enterprise systems such as CRM, case management, support tooling, and data platforms. - Identify opportunities for AI-assisted workflows and partner with Engineering and Design to ship intuitive, workflow-driven experiences.

Requirements - 3–5+ years of product management experience. - Background building tools for operations teams in support, risk, disputes, or program management. - Hands-on experience with operational dashboards, case management systems, or support tooling. - Familiarity with disputes, fraud, or compliance-related workflows. - Ability to translate operational pain points into scalable product solutions in collaboration with cross-functional partners.

Benefits and work setup - Remote-first position within approved U.S. national locations under a Flexible First policy.