Technical Support Engineer

Role overview This position focuses on diagnosing and resolving technical issues reported by internal teams or customers, with the goal of preserving platform stability and a smooth user experience. The work blends hands-on troubleshooting with clear communication and close collaboration with engineering and product counterparts on more complex problems.

Responsibilities - Investigate, triage, and help resolve reported technical issues across the platform - Communicate clearly with users and stakeholders throughout troubleshooting, translating findings into actionable guidance - Contribute to support documentation, knowledge base entries, and other process improvements - Partner with engineering and product teams to address more complex or cross-functional incidents - Maintain timely communication with both internal and external stakeholders as cases progress - Participate in an on-call rotation to support service continuity

Requirements - Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience - Familiarity with Linux and/or Windows system administration - Experience working with relational databases such as SQL or PostgreSQL - Exposure to APIs (for example REST) and to troubleshooting integrations - Working knowledge of version control systems such as Git - Clear communication skills and the ability to explain technical topics to varied audiences - Strong problem-solving skills with attention to detail - Comfort managing tasks and priorities in a structured way, both independently and within a team - Eligibility to work in the country of residence

Nice to have - Understanding of container technologies such as Kubernetes or Helm - Familiarity with logging and monitoring tools like OpenSearch or Elasticsearch - Exposure to cloud environments such as AWS - Additional education or relevant certifications

Benefits and work setup - International and collaborative work environment