Software Implementation Engineer

Role overview

Guide clients through the technical onboarding of a digital banking platform, from implementation kickoff through production launch and follow-up operations. The work combines platform configuration, data conversion, troubleshooting, and code-based customization, with close coordination between client stakeholders and internal technical teams. The role also contributes to reliable deployments by documenting decisions and improving implementation practices.

Responsibilities

- Configure platform features to meet client requirements and support successful transitions into production. - Advise client and internal stakeholders on technical implementation choices and practices. - Transform, validate, and import data for new client launches, vendor changes, or business integrations. - Diagnose implementation issues and coordinate resolutions to protect delivery timelines and production stability. - Work with engineering, product, services, and support teams on integrations, client feedback, and solution alignment. - Investigate client-reported production issues and write maintainable, testable code for customizations, configuration, and data workflows. - Keep implementation records current, including task tracking, configuration details, and operational handoffs.

Requirements

- At least 3 years of professional software engineering, backend development, or related technical engineering experience. - Hands-on SQL and relational database experience for data transformation and system configuration. - Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education and experience. - Strong analytical and troubleshooting skills, including the ability to work under time pressure. - Clear written and verbal communication with both technical and non-technical stakeholders. - Ability to manage multiple client projects, prioritize competing demands, and adapt to changing requirements. - Familiarity with cloud technologies such as AWS, Docker, Kubernetes, and Kibana, and with microservices architecture.

Nice to have

- At least one year of technical software implementation experience, ideally in digital banking, financial technology, or SaaS.

Benefits and work setup

Travel is described as minimal, generally 12 days or fewer per year, with about two team gatherings annually. Listed benefits include medical, dental and vision insurance, a 401(k) with company match, flexible paid time off, 12 paid holidays, sick leave, paid parental and family leave, a lifestyle spending account, tuition reimbursement, and a cell phone stipend.