Senior Product Operations Manager

Role overview

Build the operating foundation for a growing product organization, helping product managers and product leadership work effectively as the team expands. The role spans planning, roadmap management, goal tracking, customer insight, launch coordination, team development, and tools, with an emphasis on lightweight systems that make work clearer and easier.

Responsibilities - Set and maintain the product team’s planning, review, and update cadence; make decisions and follow-ups visible, and adjust rituals when they stop being useful. - Keep the roadmap current and organized for engineering, leadership, and go-to-market audiences. - Coordinate goal setting and quarterly progress tracking, maintain reporting with data partners, and surface emerging gaps. - Maintain practical standards from problem definition through launch, coordinating internal launch readiness with marketing. - Build systems for customer research, ongoing customer conversations, and sharing insights from sales, support, surveys, and deals with product managers. - Support product manager onboarding, training, shared practice, hiring, and career levels; guide the use of product tools, analytics, and AI.

Requirements - At least 6 years of experience, including 3 or more in product operations or a related product strategy, program management, or chief-of-staff role. - Experience creating a product team’s operating cadence during a period of growth. - Clear writing skills and the ability to make plans, updates, and documentation easy to understand. - Comfort defining metrics, using business intelligence tools, and assessing data quality; SQL is a plus. - Enough technical fluency to work credibly with engineering teams in a developer-focused environment. - Ability to influence through useful systems rather than formal authority; practical use of AI tools is expected.

Nice to have

Experience in developer tools, APIs, infrastructure, or AI; running quarterly planning or OKRs; creating customer research programs or repositories; building product manager onboarding or career frameworks; launch readiness work with go-to-market teams; or prior product management experience.

Benefits and work setup

The listing describes a chance to contribute to open-source work, a salary and equity package, health, dental, and vision coverage, and flexible vacation.