Forward Deployed Engineer, Spanish/English

Role overview A Forward Deployed Engineer role focused on helping customers design, prototype, and launch real-time communication and voice AI applications on a developer platform. The position sits at the intersection of engineering, architecture, and customer implementation, partnering directly with client teams to move projects from experimentation to production. Bilingual fluency in Spanish and English is required to support engineering teams across Spanish-speaking markets. Engineers who enjoy solving hard, hands-on problems in real customer environments will find the work especially rewarding.

Responsibilities - Collaborate directly with customer engineering teams (remotely and on-site as needed) to design and implement real-time audio, video, and AI applications. - Architect scalable systems for voice AI, real-time media, and developer platform use cases. - Build prototype integrations, reference implementations, and sample applications that accelerate customer development. - Guide customers through SDKs, APIs, infrastructure choices, and production deployment strategies. - Debug complex technical issues in live production environments and lead technical workshops or architecture sessions. - Translate customer feedback into product insights and contribute code, examples, or improvements to the open-source ecosystem.

Requirements - 7+ years of experience in backend or infrastructure engineering. - Proficiency in one or more languages such as Go, Python, Node, Rust, or C++. - Comfort working across APIs, SDKs, distributed systems, and cloud infrastructure. - Experience building or integrating developer platforms or real-time systems. - Ability to collaborate with both customer engineering teams and internal product organizations. - Comfort operating in fast-paced, low-process environments where ownership and initiative matter. - Genuine enthusiasm for hands-on, customer-facing technical problem solving. - Full fluency in Spanish and English, written and spoken.

Nice to have - Background with WebRTC, real-time media systems, or telephony/SIP infrastructure. - Familiarity with voice AI, conversational agents, or broader AI infrastructure. - Prior experience in customer-facing engineering roles such as Solutions Engineer, Field Engineer, or Forward Deployed Engineer. - Open-source contributions or active involvement in developer communities. - Previous experience building with or integrating the platform.

Benefits and work setup - Opportunity to contribute to widely used real-time infrastructure alongside experienced engineers. - Competitive salary and equity package, with levels calibrated by experience, technical depth, and interview performance. - Health, dental, and vision benefits and a flexible vacation policy. - Multiple levels open, including Forward Deployed Engineer, Senior FDE, and Staff FDE.