CRM Solution Architect

Lead the end-to-end architecture design for CRM solutions tailored to business needs.

Translate business requirements into technical specifications and solution blueprints.

Provide guidance and oversight to CRM implementation teams throughout the project lifecycle.

Collaborate with cross-functional teams including sales, marketing, service, IT, and external vendors.

Define integration strategies with other enterprise systems like ERP, data platforms, or custom applications.

Ensure adherence to CRM best practices, security protocols, and data compliance standards.

Support data migration, data quality, and governance strategies.

Drive system upgrades, customizations, and ongoing enhancements.

Develop POCs and guide solution validation processes.

Mentor developers and consultants on architecture principles and development standards.