CRM Functional Consultant

Collaborate with business stakeholders to understand and document CRM requirements.

Translate business processes into functional specifications and system designs.

Configure and customize CRM platforms based on client/business needs.

Conduct gap analysis and recommend appropriate CRM solutions.

Support CRM implementation, UAT, and post-go-live optimization.

Provide training, documentation, and end-user support.

Work closely with technical/development teams to ensure successful delivery.

Stay updated with CRM industry trends and platform updates.