Job details
About this role
As a CRM CE (Customer Engagement) Technical Consultant, you will be responsible for implementing and customizing Microsoft Dynamics 365 CE solutions for our clients. Your role involves understanding client requirements, configuring the system, developing custom solutions, and ensuring seamless integration with other systems. You will work closely with clients and internal teams to deliver high-quality CRM solutions that meet business needs and drive customer engagement.
Key Responsibilities:
Implementation and Customization:
Lead the implementation of Microsoft Dynamics 365 CE projects from planning to deployment. Customize Dynamics 365 CE to meet client-specific requirements, including custom entities, workflows, and plugins.
Solution Design:
Gather and analyze business requirements and translate them into technical specifications. Design and develop solutions that align with best practices and leverage the full capabilities of Dynamics 365 CE.
Integration:
Integrate Dynamics 365 CE with other systems and applications, ensuring data consistency and reliability. Use middleware tools and APIs to facilitate seamless data exchange between systems.
Technical Support and Troubleshooting:
Provide ongoing technical support and maintenance for existing CRM systems. Troubleshoot and resolve technical issues in a timely manner, ensuring minimal disruption to client operations.
Training and Documentation:
Conduct training sessions for clients and internal teams on Dynamics 365 CE functionalities and best practices. Develop and maintain comprehensive documentation for implemented solutions and customizations.
Client Engagement:
Serve as the primary technical point of contact for clients during project implementation and support phases. Build strong relationships with clients, ensuring their satisfaction and fostering long-term partnerships.