Product Solutions Specialist - Europe, remote

Role overview Guide customers through implementing and adopting a SaaS product, serving as their main product contact from discovery and solution design through rollout and ongoing value realization. You’ll clarify customer needs, help them use recommended workflows, and translate between business stakeholders and engineers so customization requests can become clear, scalable solutions. The role supports product delivery and adoption rather than owning product strategy or roadmap decisions.

Responsibilities - Lead customer-facing product work during onboarding, implementation, and customization projects. - Help customers adopt recommended processes and get value from the product; explain technical concepts, trade-offs, and implementation implications to technical and business audiences. - Gather, challenge, refine, and document requirements, translating customer needs into structured proposals for product and engineering teams. - Support delivery and rollout activities, including user acceptance testing, training, and change management. - Coordinate with customers and internal teams through implementation, testing, and adoption.

Requirements - Strong understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts. - Experience gathering and documenting business requirements and translating needs into clear, structured specifications. - Excellent communication, stakeholder management, presentation, and customer-facing skills. - Strong organization and attention to detail. - English proficiency at C1 level or higher.

Nice to have Experience in aviation, airline operations, catering, supply chain, or logistics; enterprise software implementations; Agile product development; creating product documentation or training materials; or market and competitor research.

Benefits and work setup The team is fully remote and international, with ongoing learning opportunities. Expect two one-week team gatherings each year and around 10–15% travel for customer workshops, requirements work, and training.