Application Support Engineer

Role overview Help customers resolve issues with a laboratory information system, working across customer support, development, and interface teams. The role combines hands-on troubleshooting with structured learning about laboratory workflows and enterprise software; it is fully remote and designed as a long-term opportunity to build domain expertise.

Responsibilities - Work directly with customers to gather details needed to diagnose and resolve software issues. - Coordinate with development and interface specialists to investigate customer problems. - Record troubleshooting steps and solutions in a task management system. - Create training materials to help address recurring support needs. - After onboarding, handle an expected average of 25–30 support tickets per month, with volume potentially increasing over time.

Requirements - Technical aptitude and interest in working for a software organization. - Ability to communicate with customers, gather useful information, and work through problems methodically. - Willingness to learn laboratory operations and enterprise software through an intensive onboarding and training period.

Benefits and work setup - Fully remote work. - Full-time position with ongoing learning and opportunities to develop new skills.