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ServiceNow Architect
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About this role
Role overview Design and guide the delivery of ServiceNow solutions for IT modernization, from platform architecture through implementation and ongoing improvement. The role combines hands-on technical design with leadership: translating operational needs into secure, scalable workflows, integrations, and applications while supporting developers and stakeholders.
Responsibilities - Set architecture and technical plans for ServiceNow implementations, including phased deployments and maintainability considerations. - Translate business and IT needs into technical requirements, platform configuration, and custom applications. - Extend platform capabilities with App Engine, Flow Designer, scripting, and relevant modules; integrate external systems securely. - Improve workflows, manage data migrations, and address performance or functionality issues. - Guide code reviews, testing, deployment planning, documentation, and compliance with security and data governance requirements. - Mentor developers, advise stakeholders, and promote consistent development practices and platform improvements.
Requirements - Active Secret or higher security clearance; U.S. citizenship is required, and candidates must have or be able to obtain a Secret or Top Secret clearance. - ServiceNow Certified System Administrator certification. - At least five years of experience as a ServiceNow architect or in a similar role. - Strong experience with ServiceNow integrations, custom development, troubleshooting, upgrades, and performance optimization. - Knowledge of ServiceNow data models and modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. - Familiarity with JavaScript, REST APIs, HTML, CSS, data security, and integration security. - Clear communication, problem-solving, and collaboration skills; experience with Agile and DevOps practices.
Nice to have - ServiceNow Certified Application Developer certification or equivalent. - Experience with AWS or Azure, and tools such as Jira, Jenkins, or GitHub.
Benefits and work setup - Full-time, fully remote role. - Salary range listed in the source: $150,000–$170,000 annually.